Return Policy
At OwnWeave, we take pride in delivering quality handloom products. If you are not fully satisfied with your purchase, we’re here to help.
🔄 Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- The product must be unused, unwashed, and in original condition with tags intact.
- Items that show signs of use, damage, or alteration will not be eligible for return.
❌ Non-Returnable Items
- Products purchased during sales, discounts, or special offers.
- Customized or made-to-order products.
- Innerwear or personal-use items (if applicable).
📦 Return Process
- Email us at support@kaffiandmulberry.com within 7 days of delivery.
- Share your order ID, reason for return, and product images (if requested).
- Once approved, we will guide you through the return shipping process.
🚚 Return Shipping
- Return shipping charges are to be borne by the customer unless the product received is damaged or incorrect.
- We recommend using a reliable courier service and keeping the tracking details safe.
💳 Refund Policy
- After receiving and inspecting the returned product, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable.
🔁 Exchange Policy
- Exchanges are allowed only for damaged or wrongly delivered products, subject to stock availability.
- Exchange requests must be raised within 48 hours of delivery.
⚠️ Damaged or Wrong Product
- If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos or videos.
- We will arrange a replacement or refund after verification.
🌿 Handloom Disclaimer
- Handloom products may have slight variations in color, weave, or texture. These are natural characteristics and not considered defects.
📞 Contact Us
For return or refund assistance, contact:
Email: ownweave@gmail.com
Phone: 8943128852
