Exchange Policy
Exchange Policy – OwnWeave
At OwnWeave, we want you to be happy with your purchase. If you need an exchange, please review the policy below.
🔁 Eligibility for Exchange
Exchanges are accepted within 7 days of delivery.
The product must be unused, unwashed, and in original condition with tags intact.
Exchange requests are subject to stock availability.
❌ Non-Exchangeable Items
Products purchased during sales, discounts, or promotional offers.
Customized or made-to-order products.
Items showing signs of use, damage, or alteration.
📦 Exchange Process
Contact us at support@kaffiandmulberry.com within 7 days of delivery.
Share your order ID, reason for exchange, and product images (if requested).
Once approved, we will provide exchange instructions.
🚚 Shipping for Exchange
Customers are responsible for return shipping charges unless the exchange is due to a damaged or incorrect product.
Shipping charges for the exchanged product may apply.
⚠️ Damaged or Wrong Product
If you receive a damaged or incorrect item, please inform us within 48 hours of delivery with photos or videos.
We will arrange a free exchange after verification.
🌿 Handloom Product Disclaimer
Slight variations in color, weave, or texture are natural characteristics of handloom products and are not considered defects.
🔄 Exchange Limit
Only one exchange per order is allowed.
📞 Contact Us
For exchange-related queries, contact:
Email: ownweave@gmail.com
Phone: 8943128852